Returns & refunds

If your order arrives damaged, incorrect, defective, or materially different from what you ordered, please contact us as soon as possible. Include your order number and, where applicable, clear photographs showing the issue so that we can assess and resolve it promptly.

Because personalised and made-to-order products are created specifically for you, they generally cannot be returned or refunded due to a change of mind once production has started. This does not affect any rights you may have under applicable South African consumer law, including where a product is defective, incorrect, or does not meet the required standard.

Where a refund is approved, it will generally be processed using the original payment method, where possible. Refund processing times may vary depending on the payment provider or financial institution.