Frequently Asked Questions

Funkful is a personalised gifting brand — think custom mugs, tumblers, and apparel you can make your own. Funkful is also home to our sibling brands, so you can shop everything from one place.

Scoopful is our mystery scoop gift brand — a fun, surprise-style capsule filled with curated goodies. It's part of the Funkful family, built for anyone who loves a good surprise as much as a good gift.

Yes! You can mix Scoopful and Funkful Originals in one cart and check out once — no need to place separate orders.

Add your items to your cart, personalise anything that's customisable, and check out securely — you'll get a confirmation email once your order is placed.

Most Funkful items are customisable — names, photos, or messages, depending on the product. Look for the personalisation options on the product page before adding it to your cart.

We start working on orders quickly, especially personalised items, so reach out as soon as possible, within [24 hours] of ordering and we'll do our best to help. Once an order has moved into production we may not be able to change it.

Yes — get in touch with us directly for bulk pricing on personalised gifts for teams, events, or corporate gifting.

Each scoop is a curated surprise — the fun is in not knowing exactly what you'll get! We list the theme, value range, and item category on each listing so you know roughly what to expect.

No — that's the mystery part. You can choose the theme or collection, but the exact contents are a surprise until it arrives.

Because mystery scoops are surprise items, they're final sale / not eligible for returns based on preference — see our Returns section below. If your scoop arrives damaged or faulty, that's a different story — we'll sort that out.

Definitely — they're one of our most popular gifts for exactly that reason. You can add a gift note at checkout.

Shipping is free storewide on orders over R400. Below that, it's a flat R99 — no matter how many items or which brands are in your cart.

We currently deliver across [Gauteng, with national delivery expanding soon]. Delivery availability is confirmed at checkout based on your address.

Made-to-order and personalized products are typically prepared within 3–5 business days before being dispatched. Delivery usually takes a further 2–5 business days, depending on your location and courier service. For ready-to-ship items, orders may be dispatched sooner. Once your order has been shipped, you'll receive **tracking details** so you can follow your delivery. Please note that custom designs, large orders, busy seasons, and supplier availability may occasionally affect processing times. If there is a significant delay with your order, we'll keep you updated.

Once your order ships, you'll get an email with tracking information so you can follow it right to your door.

We accept major debit and credit cards, as well as Instant EFT, processed securely through Yoco.

Yes — all payments are processed through Yoco's secure, encrypted checkout. We never see or store your full card details.

Not currently — check back soon, or use your card's own instalment options if available.

Because personalised items are made specifically for you, they're not eligible for return or exchange unless faulty or damaged.

Please contact us within 7 days of receiving your order if your item arrives damaged, faulty, or is different from what you ordered. Send us a clear photo of the item and its packaging, along with your order details, so we can assess the issue and help resolve it. Where the issue is confirmed to be our error or damage that occurred during delivery, we'll arrange a replacement or refund, depending on the circumstances.
For personalized or made-to-order products, please contact us as soon as possible so we can resolve the issue promptly.

Approved refunds are processed within [X business days] back to your original payment method.

Reach us at [support email] or via [social/WhatsApp handle] — we usually reply within [X hours].

We're online-only — no physical storefront.